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Regulations and Guidelines for Returning Medical Devices
Please contact us directly by email or by phone so we can begin a repair ticket.
A Clean Certification form must be completed and FAXed to Buxton BioMedical before returning any merchandise. Upon receipt of the Clean Certification, Buxton will provide a “Return Materials Authorization” number in the designated box on the Clean Certification and FAX or e-mail the form back to the customer.
This completed form should be attached to the outside of the shipping carton containing the returned materials in a manner that will enable the recipient to plainly see the RMA number for cross check and verification before accessing the contents.
Address the package to: Buxton BioMedical, Inc. 11 Melanie Lane East Hanover, NJ 07936
Note: When packing any goods for return, care should be taken to ensure that the outer container is sturdy enough to safely protect the contents. Individual pieces must be packed in a manner that will neither enable them to move about within their container(s) nor scrape against one another when multiple components are included within the consignment.